Help Center & Support
How Can We Assist You?
Explore support documentation, track rent queries, and find rules for co-living spaces.
Help Categories
Browse Common Support Themes
Bookings & Check-in
Understand room reservation guidelines, security deposit token values, and required government ID checks.
Payments & Invoices
Verify convenience fees, online rent transfers, double debits, and monthly invoice generation.
Maintenance & Food
Learn how to lodge complaints for electrical, wifi, plumbing issues, or weekly food quality reports.
Safety & Policies
Information regarding curfew hours, visitor regulations, emergency guidelines, and police verification.
Support FAQs
Frequently Asked Questions
Deposit refunds are processed directly by the property owner/manager based on the lease agreement terms. Standard timelines range between 15 to 30 days after check-out, following deduction of outstanding utility bills or structural damage costs.
You must provide one government-issued photo ID (Aadhaar Card, PAN, Passport, or Voter ID) and verification documents from your employer or educational institute. These can be uploaded securely under your profile settings on the AllPGs app.
Room transfers are subject to availability and the consent of the PG manager. Contact support at support@allpgs.com or raise a ticket from the app detailing your request at least 7 days in advance.
Log into the AllPGs tenant mobile app, tap on 'Raise a Complaint', describe the issue, and optionally upload a photo. This notifies the property owner instantly, and progress can be tracked in real-time.
Visitor rules vary by property and gender configuration (e.g. Boys PGs, Girls PGs, or Unisex Coliving). Generally, day guests are allowed in common lounge areas between 9:00 AM and 8:00 PM. Overnight stays require prior written approval and a nominal guest fee.
Still Have Questions?
Our customer care team is available to assist you with rent discrepancies, property visits, or key handovers.