Account Deletion

You can request account deletion at any time. We offer two methods to accommodate your preference:

• In-App (Recommended): Open the AllPGs app → go to Profile → Settings → Account → tap "Delete Account". Follow the on-screen confirmation steps.
• Via Email: Send a deletion request from your registered email address to compliance@allpgs.com with the subject line "Account Deletion Request". Include your full name and registered phone number.
• Our team will send a confirmation email within 48 hours before processing your request.

Once your account deletion request is processed, the following personal data is permanently removed from our active systems:

• Profile information: name, email address, phone number, and gender.
• KYC documents: Aadhaar, PAN, Passport, and any uploaded identification files.
• Booking history, saved PGs, complaints, and maintenance tickets.
• Payment tokens and saved payment methods.
• Push notification preferences and marketing opt-ins.

Certain data is retained for legal and regulatory compliance. This is standard practice across financial and property platforms in India:

• Transaction records: Rental payments, deposit receipts, and invoices are retained for 7 years as required under Indian tax and accounting regulations.
• Agreements: Digital rental agreements are retained for the duration of the active tenancy and for 3 years after termination for dispute resolution purposes.
• Anonymized analytics: Aggregate usage data that cannot identify you personally may be retained for platform improvement.

Before requesting deletion, please be aware of the following consequences:

• Account deletion is permanent and cannot be undone once processed.
• You will lose access to all active bookings, receipts, and digital agreements stored in the app.
• Any active tenancy agreement with a PG owner remains legally binding — deletion from AllPGs does not terminate your rental obligations.
• Outstanding payments or pending refunds must be settled before or after deletion by contacting the PG owner directly.

Our standard processing timeline for account deletion requests:

• Confirmation email sent within 48 hours of receiving your request.
• Identity verification completed within 5 business days.
• Personal data deleted from active systems within 30 days of verified request.
• Backup systems are purged within 90 days in accordance with our data retention schedule.